Terms and Conditions of Use

Last Updated: July 24, 2026

The following Terms and Conditions of Use ("Terms") are entered into by and between you and Caroline Kahn Home, LLC

("Company," "we," or "us"). These Terms, together with our Privacy Policy, govern your use of the website floralsbycaroline.com and any subdomains (the "Website"), including all content, our photography and portfolio, the online arrangement ordering system, our wedding and event inquiry/booking form, and any other services offered on or through the Website, whether as a guest or registered Wix Member.

Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, customers, and others who access or use the Website, including anyone submitting a wedding or event inquiry or placing a standard arrangement order.

By accessing or using the Website, placing an order, or submitting an inquiry, you agree to be bound by these Terms, without modification, and acknowledge reading them. If you disagree with any part of these Terms, you may not access or use the Website.

Privacy Policy

Your use of the Website is also subject to our Privacy Policy [add hyperlink]. Please review our Privacy Policy, which also governs the Website and informs users of our data collection practices. Your agreement to the Privacy Policy is hereby incorporated into these Terms.

No Use by Minors

To access or use the Website, place an order, or submit a wedding or event inquiry, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms. Individuals under the age of 18 are prohibited from using the Website.

Lawful Purposes

You may use the Website for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Website. You agree to use the Website and to purchase products or services through the Website for legitimate purposes only. You shall not post or transmit through the Website (including through our contact or inquiry forms) any material that violates or infringes the rights of others, or that is threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, or otherwise objectionable, or that encourages conduct that would constitute a criminal offense or give rise to civil liability.

Use of Free Downloadable Content

We may make certain resources available to visitors in exchange for providing an email address (the "Gated Content"), such as a wedding flower planning guide or similar downloadable resource. We grant you a limited, personal, non-exclusive, non-transferable license to use the Gated Content for your own personal or internal use.

You may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or otherwise exploit any of the Gated Content in any manner. You agree that you will not sell, redistribute, or create derivative works based on the Gated Content, and that you will not offer any competing products or services based on any information contained in it.

Online Arrangement Orders and Local Delivery

All standard arrangement orders placed through the Website are offered for local delivery only. Delivery is complimentary for orders delivered within 30 miles of Northwest Washington, DC. Travel fees may apply for deliveries beyond 30 miles of Northwest Washington, DC. We do not currently ship arrangements outside of this local delivery area.

Orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason, including product availability, pricing or listing errors, or suspected fraudulent activity. Because flower availability varies seasonally, we may substitute certain flowers or materials with those of comparable style, quality, and value when necessary.

Detailed information about order processing, delivery, cancellations, and refunds is available on our Website's order and delivery policy page [add hyperlink].

Wedding and event inquiries submitted through the Website are requests for a quote and are not confirmed bookings. A separate agreement governs the terms of any wedding or event floral design services, as described elsewhere on our Website.

Material You Submit to the Website

By submitting information through our contact form, wedding or event inquiry form, or otherwise making available any photos, written content, feedback, or suggestions (collectively, "Submissions"), you grant us a worldwide, nonexclusive, irrevocable license to use your Submission for promotional, business development, and marketing purposes, including the right to copy, distribute, publicly display, reproduce, edit, and reformat your Submission, and to publish your name in connection with your Submission where applicable.

We claim no intellectual property rights over your Submissions. You retain any rights you may rightfully hold in Submissions you provide.

You shall not submit any content protected by copyright, trademark, or other proprietary right without permission of the owner, and you represent that you own or control the rights to anything you submit. You agree to hold us harmless from any claims arising from your Submissions. We are under no obligation to use any Submission and may remove any Submission at any time at our sole discretion.

Our Intellectual Property

The Website contains intellectual property owned by us, including our name, logo, photographs of our floral designs and event/wedding portfolio, written content, and other materials ("IP"). We reserve all rights in and to our common law and registered trademarks, copyrights, and other intellectual property rights. You may not modify, publish, transmit, create derivative works from, distribute, display, reproduce, or otherwise exploit any of our IP, in whole or in part, without our prior written consent.

You are granted a non-exclusive, non-transferable, revocable license to access and use the Website strictly in accordance with these Terms. You may not use any Content in a manner that could damage, disable, overburden, or impair the Website.

Our name, logo, and slogans are the trademarks of our Company. All other names, logos, and marks on the Website are the property of their respective owners.

Changed Terms

We may amend these Terms, including our Privacy Policy, at any time. The date of the last revision will be indicated by the "Last Updated" date at the top of this page. Changes are effective immediately upon posting. Your continued use of the Website after changes are posted constitutes your consent to the revised Terms.

No Warranties

While we make every effort to ensure the content on this Website is accurate, we do not give any warranty or other assurance as to the accuracy, completeness, timeliness, or fitness for any particular purpose of the content on this site. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE PROVIDE OUR WEBSITE AND RELATED INFORMATION AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES, REPRESENTATIONS, OR GUARANTEES OF ANY KIND (WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE WEBSITE OR ANY PRODUCTS OR SERVICES AVAILABLE THROUGH THE WEBSITE.

ADDITIONALLY, WE ARE NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, GOODWILL, OR DATA; AND (III) THIRD-PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE, CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN THOSE STATES OR JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR SUCH DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE TOTAL PURCHASE PRICE OF ANY PRODUCTS OR SERVICES YOU HAVE PURCHASED FROM US.

No Guarantee of Availability

Your use of the Website, including the ability to place online orders or submit inquiries, may sometimes be subject to interruption or delay. We reserve the right to withdraw or amend the Website or any service or material provided on it at our sole discretion without notice. We will not be liable to you should the Website become unavailable, interrupted, or delayed for any reason, including issues with our Wix Studio hosting or checkout provider.

Malicious Code

Although we endeavor to prevent the introduction of viruses or other malicious code to our Website, we do not guarantee that our Website is free of malicious code and will not be liable for any damages attributable to it.

Security

The security of your contact and payment information is important to us. Online payments for arrangement orders are processed through Wix Studio's integrated checkout and payment processing services. However, you acknowledge the risk of unauthorized access to, or alteration of, your data. We do not accept responsibility for any losses you may sustain as a result of such unauthorized access. All information transmitted to or from you is transmitted at your own risk.

Third-Party Resources

The Website is built and hosted on the Wix Studio platform and may contain links to external websites that are not maintained by us. We do not guarantee and are not responsible for the availability, accuracy, or completeness of these external websites or any information on them. Links to such websites do not imply endorsement by or affiliation with us.

Indemnification

You shall indemnify and hold us harmless from and against any losses, damages, liabilities, costs, and expenses, including attorney's fees, arising out of your breach of these Terms, your use of the Website, or any product or service purchased through the Website.

Effect of Headings; Severability

The subject headings of these Terms are included for convenience only and do not affect their construction or interpretation. If any portion of these Terms is held unenforceable, that portion shall be construed to best accomplish its original objective to the fullest extent allowed by law, and the remainder shall remain in full force and effect.

Entire Agreement; Waiver

These Terms, together with our Privacy Policy, constitute the entire agreement between us pertaining to the Website and supersede all prior agreements or understandings between us regarding the Website. Any waiver by us of a breach of these Terms will not constitute a waiver of any other or subsequent breach.

Governing Law; Jurisdiction

These Terms, together with our Privacy Policy, shall be construed in accordance with, and governed by, the laws of the District of Columbia, and the courts located in the District of Columbia shall have jurisdiction to hear and determine any dispute arising in relation to these Terms. You agree that any proceeding relating to use of the Website must be filed exclusively in the appropriate courts located in the District of Columbia, and you submit to the jurisdiction of those courts and waive any objection based on inconvenient forum.

Alternative Dispute Resolution

The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms by mediation. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration, or other dispute resolution procedures.

Portfolio and Testimonials

Our Website features photographs of past weddings, events, and arrangements, along with testimonials from clients. These testimonials are actual statements made by real clients and have been truthfully conveyed on this Website.

While these testimonials and portfolio images reflect real client experiences, individual results, styles, and outcomes for your own wedding or event may vary based on your specific preferences, budget, seasonal flower availability, and other factors. Testimonials and portfolio photos are not a guarantee that your event will look or feel identical to any example shown on the Website.

Portfolio photographs are used with the permission of the client depicted, and photography credit is provided to the photographer where applicable.

While we are committed to providing high-quality floral design services, factors such as seasonal flower availability, weather, and venue conditions may affect the final look of arrangements or installations. We will communicate with you about any substitutions or changes when possible, but we do not guarantee that final results will be identical to inspiration photos, mock-ups, or portfolio images you may reference.

All rights not expressly granted in these Terms are reserved by us. If you do not see a usage scenario here that applies to your intended use, contact us at floralsbycaroline@gmail.com.

Contact Information

The owner of this website is Caroline Kahn Home, LLC. You may contact us by email at floralsbycaroline@gmail.com.

This document was prepared for general informational purposes and does not constitute legal advice. We recommend having a licensed attorney in your jurisdiction review this document before publishing it, particularly given the sections above that still require your input.